Privacy Policy for Sage & Quill

Welcome to Sage & Quill. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how our online platform, operated by Sage & Quill, collects, processes, and protects your personal data.

1. Who We Are

Sage & Quill is a book store dedicated to providing a curated selection of books on herbalism, nature, and well-being, alongside hosting author readings and book clubs, and offering a quiet reading space. Our online platform serves to promote book sales, community events, and share information about new arrivals and special collections.

Our physical address is: Barbon Close, London, London, City of, WC1N 3JX, GB.

2. Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details for purchases made through our online platform (though we do not store full card details, these are handled by secure payment gateways).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: Includes information about how you use our online platform, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Purchase products or services from our site;
  • Create an account on our site;
  • Subscribe to our newsletter or other publications;
  • Participate in a competition, promotion, or survey;
  • Give us feedback or contact us regarding events like author readings or book clubs.
• Automated technologies or interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from analytics providers (e.g., Google Analytics).
  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer: Processing your Identity and Contact Data.
• To process and deliver your order: Including managing payments, fees, and charges, and collecting and recovering money owed to us. This involves Identity, Contact, Financial, Transaction, and Marketing and Communications Data.
• To manage our relationship with you: Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey. This uses Identity, Contact, Profile, and Marketing and Communications Data.
• To enable you to partake in a prize draw, competition or complete a survey: Using Identity, Contact, Profile, Usage, and Marketing and Communications Data.
• To administer and protect our business and our online platform: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data. This involves Identity, Contact, and Technical Data.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you: Using Identity, Contact, Technical, Usage, and Profile Data.
• To make suggestions and recommendations to you about goods or services that may be of interest to you: Using Identity, Contact, Technical, Usage, and Profile Data.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes described in section 4:

• Service providers: Who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities: Based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets: Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at our physical address: Barbon Close, London, London, City of, WC1N 3JX, GB.

10. Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on November 27, 2023. We encourage you to review this policy periodically for any changes.

11. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Sage & Quill